Recommended tools
| Tool | Role | Cost signal | Profile |
|---|---|---|---|
| Help Scout Core | Shared support inbox | Paid plans by users and support features | View |
| Crisp Optional | Live chat | Free entry plan; paid workspace plans for support features | View |
| PostHog Core | Product behavior analytics | Free entry allowance; paid usage scales by events and features | View |
| Tally Core | Bug reports and feature requests | Generous free plan; paid tier for advanced needs | View |
| Chatwoot Optional | Open-source support alternative | Open-source self-host option; hosted plans available | View |
Setup order
- 1 Centralize all support messages.
- 2 Tag repeated problems and onboarding blockers.
- 3 Write help docs for repeated answers.
- 4 Track product events linked to support pain.
- 5 Automate only stable responses.
Warnings
Watch: Support tools hide product problems if you do not track root causes.
Watch: Do not automate replies that need human judgment.